Federation is seeking a Part-Time Transportation Phone Operator to coordinate the incoming transportation requests.
LOCATION: West Babylon (remote but requires traveling to West Babylon for meetings and trainings)
HOURS: 19 Hours per week
Part Time: PM shift (4 days 2pm-6pm & 1 days 3pm -6pm)
QUALIFICATIONS:
Minimum of a High School diploma/GED and or 2+ years of customer service experience or equivalent. Excellent written and verbal communications, good listening, questioning and call control techniques. Ability to multi-task, prioritize, and manage time effectively. Maintains a positive and professional demeanor in the workplace. Must be able to sit for an extended period of time. Bi-lingual experience not required, but a plus. Fingerprinting, criminal record check and approval from NYS Office of Mental Health.
JOB FUNCTION:
Responsible for coordinating incoming transportation requests as well as maintaining an up to date record for calls and services. Provides customer service and personal assistance via phone, serving as the first line of support for clients transportation needs. Responsible for contacting and arranging the transportation trips for clients to and from destinations, interfacing with transportation companies and Mental Health Agencies. Perform clerical duties such as but not limited to; returning phone calls, faxing and emails. Maintains a comprehensive working knowledge of policies, procedures and services in order to ensure the appropriate quality of service is delivered.
EQUAL OPPORTUNITY EMPLOYER:
Federation of Organizations provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ABOUT US:
Founded in 1972, Federation of Organizations (Federation) is an innovative, multi-service, community-based social wellness agency. We are a major provider of health and wellness services, senior and children’s care, addiction recovery services, as well as affordable housing and support. Federation continues to serve thousands of community members across Suffolk, Nassau, Queens, Brooklyn, Bronx, and Manhattan.
Federation has developed innovative, successful programs that are designed to meet the needs of vulnerable populations, such as individuals in recovery, those living with chronic medical conditions, adult home residents, the homeless, low-income seniors and at-risk children
For more information about Federation of Organizations, please visit our website https://www.fedoforg.org/